Return & Exchange Policy

Autocare Performance (9372-7998 Québec inc.)
acpwheels.com

This policy applies to wheels, tires and other products purchased from Autocare Performance at acpwheels.com.

1. Return window

We accept returns for a refund within 30 days from the date of delivery.

2. How to start a return (RMA required)

Do not ship a product back until we have approved the return.

  1. Email info@acpwheels.com within 30 days of delivery. Include your order number, the product, and the reason for the return.
  2. We will give you a Return Merchandise Authorization (RMA) number and instructions, including the return address.
  3. Send the return to 2045 Autoroute 440, Laval (QC) H7L 3S1, using the address and instructions we provide with the RMA. Do not send it to any other address unless the RMA says so.

Items sent back without an RMA, or sent to the wrong address, may be refused, may not be refunded, or may be subject to a restocking fee.

3. Condition of returned items

To be eligible for a refund or exchange, the product must be:

  • in the same condition as when you received it;
  • unused and never installed;
  • free of scratches, damage, wear and tear; and
  • in its original packaging, with all accessories.

Test-fit before installation. Once a wheel or tire has been installed, mounted, driven on, or shows wear, it cannot be returned.

You will also need your order confirmation or other proof of purchase.

4. Items that cannot be returned

The following are not eligible for return or refund:

  • custom or personalized orders;
  • used or installed products, including wheels or tires that have been mounted or installed;
  • products missing their original packaging;
  • items returned after the 30-day window, unless we agree otherwise in writing (for example a damaged or defective item we asked you to send back).

5. Restocking fee

Eligible returns are subject to a restocking fee of 20% of the product price.

We do not charge this fee if we shipped the wrong item, or if the product is damaged or defective when you received it (see section 8). In those cases we will also cover reasonable return shipping, as described in section 6.

A product returned without an RMA number, or not in its original condition, may still be refused or may not be eligible for a refund.

Mounted tires and installed wheels cannot be returned (see sections 3 and 4). That rule is not changed by the restocking fee.

6. Who pays for shipping

  • Outbound shipping (the shipping you paid to receive the order) is non-refundable, except where the return is due to our error, or to a damaged, defective or incorrect item.
  • The customer is responsible for return shipping on a change of mind, a fitment issue that is not our error, or an exchange. The cost of return shipping may be deducted from your refund.
  • If we sent a damaged, defective or wrong item, we will tell you how to return it and we will cover reasonable return shipping in that case.

7. Exchanges

If you want a different size, finish or product, return the item you have (following this policy). Once the return is accepted, we will refund you or, if you prefer, help you place a new order for the replacement. Stock of the replacement item is not guaranteed.

8. Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or is not what you ordered, contact us immediately at info@acpwheels.com and include photos of the product and the packaging. We will tell you whether we will replace the item, repair it where applicable, or refund you.

9. How refunds are issued

Once we receive and inspect the return, we will tell you whether the refund is approved.

If it is approved, the refund is issued to the original payment method within 7 to 10 business days. Your bank or card issuer may take additional time to post the credit.

If you paid with Affirm or another instalment provider, the refund is processed according to that provider’s rules as well as ours.

10. Lost or stolen packages

Autocare Performance is not responsible for lost or stolen packages. Please contact the shipping carrier for assistance, and let us know at info@acpwheels.com so we can help where we can.

11. Cancelling a drop-ship order

Some products are shipped directly by our suppliers. Once an order has been placed, it cannot be cancelled if the goods have already been shipped by our supplier.

12. Fitment

You are responsible for confirming that the wheels or tires you order fit your vehicle (year, make, model, bolt pattern, offset, centre bore, load rating, tire size and any other relevant specification). Our year/make/model search and product information are guides, but they can contain errors and may not cover every option or modification on a vehicle.

If you are unsure, contact us before you order, and test-fit before installation. A product that does not fit is returnable only if it still meets the condition rules in this policy. Return shipping in that case is the customer’s responsibility, unless the product was sent in error.

13. Contact

For return or refund questions, or to request an RMA: info@acpwheels.com.

Autocare Performance may update this policy at any time. Changes take effect when they are posted on acpwheels.com and apply to orders placed after that posting.