Shipping policy
Autocare Performance (9372-7998 Québec inc.)
acpwheels.com
This Shipping Policy explains how Autocare Performance ships wheels, tires and other products purchased at acpwheels.com. By placing an order, you agree to this policy.
1. Who we are
Orders are sold by 9372-7998 Québec inc., doing business as Autocare Performance (and Auto Care Laval).
- Shop and shipping origin: 2045 Autoroute 440, Laval (QC) H7L 3S1, Canada
- Return address: 2045 Autoroute 440, Laval (QC) H7L 3S1, Canada
- Registered office: 2045 Desserte nord Autoroute Laval O, Laval (QC) H7L 3W3, Canada
- Email: info@acpwheels.com
- Phone: (514) 324-2886
2. Where we ship
We ship to Canada and the United States.
We do not currently offer shipping to other countries unless we confirm it with you in writing before you order.
3. Currency
Prices and shipping rates are set in Canadian dollars (CAD).
Customers in the United States see prices and shipping in US dollars (USD) at checkout. Those USD amounts are converted from CAD at the exchange rate in effect at the time, so they can move a little from day to day.
4. How shipping is calculated
Shipping is charged by the total weight of the order, except for the free-shipping offer in Quebec described below.
The rates below are in CAD and apply to a single shipment. At checkout, a US customer will see the USD equivalent.
Quebec (standard shipping)
| Weight | Rate (CAD) | |---|---| | 0 to 2 kg | $14.90 | | 2 to 30 kg | $21.90 | | 30 to 60 kg | $99.00 | | 60 to 120 kg | $159.00 | | 120 to 200 kg | $229.00 |
Free standard shipping in Quebec on eligible orders of $500 CAD or more (before taxes).
Express shipping in Quebec, for shipments of 0 to 2 kg, is $21.90 CAD.
Rest of Canada (all provinces and territories other than Quebec)
| Weight | Standard rate (CAD) | |---|---| | 0 to 2 kg | $14.90 | | 2 to 30 kg | $21.90 | | 30 to 60 kg | $99.00 | | 60 to 120 kg | $159.00 | | 120 to 200 kg | $229.00 |
Express shipping, for shipments of 0 to 2 kg, is $21.90 CAD.
There is no free-shipping threshold outside Quebec.
United States (standard shipping)
| Weight | Rate (CAD) | |---|---| | 0 to 2 kg | $19.90 | | 2 to 15 kg | $59.00 | | 15 to 30 kg | $99.00 | | 30 to 60 kg | $179.00 | | 60 to 120 kg | $299.00 | | 120 to 200 kg | $449.00 |
Express shipping to the United States, for shipments of 0 to 2 kg, is $39.90 CAD.
5. Free shipping in Quebec
Free standard shipping applies only to:
- delivery addresses in Quebec, and
- orders whose merchandise subtotal is $500 CAD or more, before taxes.
It does not apply to the rest of Canada or to the United States. Express shipping, if offered at checkout, is not free.
6. Delivery estimates (order to delivery)
From the date of your order to delivery, we estimate:
- Canada: 2 to 7 business days
- United States: 7 to 14 business days
These times are estimates only, not guarantees. They exclude weekends and statutory holidays in Quebec. Delays can happen because of weather, customs (for US orders), carrier volume, incomplete addresses, stock, a back-ordered item, or if we need to contact you. Any dates shown at checkout or in a tracking email are also estimates only.
Some wheels and tires are drop-shipped by our suppliers. Once a supplier has already shipped a drop-ship order, that order cannot be cancelled. See our Refund and Return Policy.
7. Carriers
We ship with major carriers, including FedEx Canada, UPS, DHL, Canada Post and Purolator. The carrier for a given order depends on the destination, weight and service selected at checkout.
When a shipment is handed to the carrier, we or the carrier will provide a tracking number when one is available.
8. Duties, taxes and US orders
- Canada: Applicable GST, QST or other sales taxes are calculated at checkout where required.
- United States: Orders shipped from Canada to the United States may be subject to duties, customs fees, brokerage fees and import taxes. These charges are the customer’s responsibility and are not included in our product price or our shipping rate. We cannot predict or control what a customs authority or broker will charge.
9. Risk of loss
Title and risk of loss or damage pass to you when the carrier delivers the package to the address you provided (or, if you have agreed to a pickup point, when it is delivered there).
If a package is marked delivered but you cannot find it, or if it is lost or stolen in transit, please contact the carrier first, then contact us at info@acpwheels.com so we can help. Autocare Performance is not responsible for lost or stolen packages once they are in the carrier’s care. See our Refund and Return Policy.
10. Damaged or incomplete deliveries
Please inspect your order as soon as you receive it. If an item is damaged, defective, or is not what you ordered, contact us immediately at info@acpwheels.com and include photos of the product and the packaging. We will tell you how to proceed.
11. Wrong or incomplete address
You are responsible for giving a complete and accurate shipping address. Extra carrier fees caused by an incorrect address, a refused delivery, or a package that must be redirected or returned to us may be charged to you.
12. Contact
Questions about shipping: info@acpwheels.com or (514) 324-2886.
We may update this policy from time to time. The version posted on acpwheels.com applies to orders placed after it is posted.